Chatbot

To improve user satisfaction and experience, we designed an intelligent chatbot that can interact and answer simple questions for our users. The goal is to pro-actively interact with the user within the journey and connect to Live Agent, schedule a call, and send a message to our Support team.

The chatbot UI is intuitive and user friendly. With just a few seconds users are able to get the information they need without the need to navigate through the site. The design and location of the chatbot is well thought out and not distractive.